This month, we would like to focus on the second principle from Vistelar’s Conflict Management Workplace Violence Prevention Training on KP Learn, the importance of being alert and decisive.
The second foundational principle, Be Alert and Decisive, refers specifically to situational awareness and preparedness.
Situational awareness is a state of alertness where you consciously use your eyes and other senses to scan your environment to assess safety risks. While you already do this in your personal life, sometimes it is easy to get accustomed to your surroundings and switch to autopilot, often missing key indicators of conflict or aggression. The core principle of Be Alert and Decisive includes situational awareness methods with the crucial addition of preparedness.
In addition to preparedness, use the below four steps to empower you to be conscious of your environment, aware and responsive to potential hazards, and confident in your plan to resolve the situation:
At Kaiser Permanente, we engage in respectful and courteous behavior to provide a safe and healthy environment. Most people we interact with also adhere to this social contract. Still, as representatives of Kaiser Permanente, we need to be watchful for Gateway Behaviors and Threat Indicators that signal an interaction is going awry. These include:
• Threatening hand movements
• Aggressive posturing
• Invading your personal space
• Angry facial expressions
• Eyes don’t focus on one thing
• Excessively repeating statements
We encourage you to take Vistelar’s Conflict Management Workplace Violence Prevention Training program on KP Learn to learn more about ways to respond and not to react to conflicts. This highly recommended training represents a system of principles and tactics designed to help navigate the entire spectrum of human conflict, including principles of no-escalation, de-escalation, and crisis management.
Have you heard?
KP’s incident response system (KPIRS) conducted a system-wide learning last November, and it was deemed a success! Great work for those of you who participated! We will continue to focus on ensuring KPIRS users have the correct system access and will continue to offer training to maintain competency throughout 2023.
Did you know?
You can catch up on previous Safe Secure Respectful messages on SharePoint.
Teamsters Local 166 & Kaiser Permanente CBA 2022-2025 (pdf)Download
2022 Alliance PSP Payout Grid - SCAL (pdf)Download
Teamsters Local 166, Kaiser Permanente Members Pay Scales 2022 Agreement (pdf)Download
Teamsters SCAL - Notice 2023 Financial Gate-Operaing margin; Alliance 2-20-23 (pdf)Download
Teamsters SCAL - 2022 Financial Gate-Operating Margin; Alliance 2-20-23 (pdf)Download
2022 Year-End Financial Update From Kathy Lancaster Executive Vice President and CFO (pdf)Download
RSA Today_04.17.23_FINAL (pdf)Download
RSA Today, 4.17.23_attachments (pdf)Download
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We are ready to start taking online payments! In April 2023 we started taking in-person card payments along with over the phone and now we have activated the online portion. We are very excited to have this option for our members and we are extremally pleased with how simple and easy it is to understand and use. Please click below and read the guide to ensure you understand how to use the portal. Thank you all for your patience in this project and we look forward to continuing together!